Warranty

Symmetric Rim: 1 Year Warranty, 1 Year Crash Replacement with 15% discount

Asymmetric Rims: 1 Year Warranty, 2 Year Crash Replacement with 25% discount

Warranty Statement:

If any manufacturing defect occurs within 90 days, IUbike is obligated to replace broken parts also pay for the shipping cost.
If any manufacturing defect occurs within 90 days to 12 months, IUbike is obligated to replace the broken parts, and the customer would be responsible for the shipping cost.

Warranty policy does not cover:
– Improper assembly, maintenance, or maintenance by an unauthorized technician.
– Installation of parts or accessories not originally intended for, or compatible with, the rims/wheels as sold.
– Damage or failures caused by a crash, large impact, abuse of the product, noncompliance with manufacturers specifications of usage or any other fractious reasons.
– The strongest spokes that can be used on our rims are double butted 2/1.8/2mm. Straight gauge 2mm spokes are not allowed to be used on our rims or there is no warranty (they are too stiff to use with carbon rims).

Crash Replacement Statement:
In case of accidental or intentional abuse (causing a big jump or drop, crashing, or other misuses), IUbike will offer a 20% discount off on the current price of the rim, and the customer would be responsible for the shipping cost.

Delivery problem
It is recommendable that you check the package and the product before you sign on the waybill.

Please refuse to accept the package when you receive the package and find the box is damaged. Then, the package will be returned directly to IUbike in China. IUbike will redo shipment ASAP, normally within 8 business days after receiving the returned package.

If you receive the package and the carton is in good condition, but the product is significantly damaged during shipment, please contact us within 7 days after signing and keep the original waybill, packing boxes etc. The return request needs to be made by customers. The shipping express company will provide customer compensation number. Please inform us of the compensation number for delivery tracking.

 

Back to top